Returns & Exchanges

Return Policy:

We believe in offering the Very Best ...Value, Quality and Selection. You may return unused items for a refund, or exchange within 90 days* from the date of purchase . Please include a copy of the receipt along with the unused product and original packaging. Please follow the Return or Exchange directions below. *30 Days for Electronics & Software.

To Return or Exchange an item by Mail

1. Complete the section of your invoice titled Exchange/Return form. Next to the item you are returning, indicate on the form the quantity and reason for each return item. Also indicate exchange or additional order items.

2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.

3. Address your package by using the return -shipping label provided also on the invoice.

4. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.  

Electronics:

You may return unused, unopened electronics for a refund or exchange within 30 days from date of purchase. A receipt is required

Software:

You may return unused, unopened software for a refund or exchange within 30 days from date of purchase. A receipt is required. Software that has been opened cannot be returned.

Special & Custom Order Items:

You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders because production starts immediately.

Other Return Information

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.  

Generators:

You may return unused, unopened generators for a refund or exchange within 30 days from date of purchase. A receipt is required. Any generator or motorized unit, like the Honda 3000 or 6500 generator, which is prepped with oil and gas at the time of purchase at retail locations, cannot be returned, unless defective. Honda 1000 and 2000 generators, if they are still in the unopened original packaging and have not been used or prepped with oil and gas, can be returned within 30 days from date of purchase.